1. Overview

This Acceptable Use Policy ("AUP") explains rules that apply when using Assistloft websites, applications, products, and services (collectively, the "Services"). This AUP is part of our Terms of Service. You may not use the Services, or help anyone else use the Services, in a way that violates this AUP.

2. Illegal Or Harmful Use

You may not use the Services to create, upload, transmit, facilitate, or promote:

• Illegal activity or content that violates applicable law or regulation.
• Fraud, deception, impersonation, phishing, scams, or misleading business practices.
• Harassment, threats, abuse, exploitation, or content that promotes violence or self-harm.
• Content that infringes intellectual property, privacy, publicity, or other third-party rights.
• Malware, viruses, malicious code, or instructions for compromising systems.

3. AI Use Restrictions

You may not use AI features in the Services to:

• Generate deceptive, fraudulent, or misleading content at scale.
• Make legal, financial, medical, employment, housing, credit, insurance, or similarly significant decisions without appropriate human review.
• Infer or classify sensitive personal traits where prohibited by law or without a lawful basis.
• Generate instructions for violence, cyber abuse, evasion of safety systems, or other harmful conduct.
• Misrepresent AI-generated content as human-generated where disclosure is required by law or platform rules.

You are responsible for reviewing AI-generated outputs before relying on them, publishing them, or using them in customer-facing workflows.

4. Spam And Communications

You may not use the Services to send or facilitate:

• Unsolicited bulk messages, spam, or abusive outreach.
• Messages that violate anti-spam, telemarketing, email, SMS, or social platform rules.
• Misleading sender identities, deceptive subject lines, or unauthorized automated engagement.
• Communications to people who have opted out, unsubscribed, or withdrawn consent where applicable.

5. Security Abuse

You may not:

• Probe, scan, or test the vulnerability of the Services without written authorization.
• Attempt to bypass authentication, rate limits, access controls, or security protections.
• Interfere with, disrupt, overload, or degrade the Services or related systems.
• Use bots, scrapers, or automated methods to access the Services except as expressly permitted.
• Access, use, or disclose data you are not authorized to access.

6. Data And Content Responsibilities

You are responsible for the data, prompts, files, website content, social content, CRM records, customer communications, and other materials you submit to or process through the Services.

You must have all rights, permissions, notices, and lawful bases required to use that data with the Services, including for knowledge base crawling, AI processing, customer engagement, analytics, and social media workflows.

7. Third-Party Platform Rules

If you use the Services with third-party platforms, including social media, messaging, payment, CRM, analytics, AI, or website services, you must comply with those platforms' terms, policies, rate limits, and applicable developer rules.

8. High-Risk Use

You may not use the Services in high-risk environments where failure or misuse could lead to death, personal injury, severe property damage, unlawful discrimination, or significant harm without appropriate safeguards and a separate written agreement with Assistloft.

9. Monitoring And Enforcement

We may investigate suspected violations of this AUP and may remove content, limit functionality, suspend access, terminate accounts, or take other appropriate action where we believe this AUP has been violated or where needed to protect Assistloft, our customers, users, third parties, or the Services.

10. Reporting Abuse

To report suspected abuse of the Services, contact us at abuse@assistloft.com.

11. Changes To This Policy

We may update this AUP from time to time. If we make material changes, we will use reasonable efforts to notify you. Your continued use of the Services after the updated AUP becomes effective means you accept the updated AUP.