Customer questions can tell you exactly where to focus your ongoing engagement and how to sharpen your messaging. We built Assistloft as an evolving feedback loop: whenever your Assistant doesn't have the context to answer a question with confidence, it marks that moment clearly instead of guessing.

The Conversation interface gives you quick access to these knowledge gaps, so you can write a Question & Answer pair right from the conversation detail view, while the context is still fresh.

Your dashboard shows weekly metrics on how many questions were marked as knowledge gaps, and you can jump straight to the Conversations page to review them. In the conversation details drawer, find the question flagged as a knowledge gap and answer it on the spot; it's saved directly to your Knowledge Base.

This steadily builds your source of truth for customer inquiries, and puts that knowledge in front of future customers through your Assistant, one verified answer at a time.

As always, reach out any time with questions or ideas so we can keep improving Assistloft around how you actually work — visit our contact page whenever you'd like to talk.